About Me

Product leader.
Enterprise scale.

Certified Scrum Product Owner (CSPO) and SAFe POPM with deep expertise in Agile delivery, cross-functional team leadership, and data-driven decision-making. Experienced managing $54M budget programs across globally distributed teams at major financial institutions.

I've led delivery at Citi Bank and Barclays Bank — shipping AI chatbots, enterprise onboarding platforms, risk governance tools, and workforce analytics dashboards that real people depend on daily. I reduced CAMP risk items from 300+ to under 40 in six months.

🎯 Actively seeking a Product Manager, Product Owner, or Director of Product Management role in Austin, TX or remote within the United States — EAD authorized to work immediately.

📧
pallavipande45@gmail.com
🔗
linkedin.com/in/pallavi-pande-austin
🌐
meetpallavi.com

Core Competencies

  • Product Strategy
  • Roadmapping
  • Agile / Scrum / SAFe
  • AI & ChatBot Products
  • Backlog Management
  • Enterprise SaaS
  • User Story Authoring
  • PRD Writing
  • OKRs & KPI Tracking
  • Stakeholder Management
  • Risk & Compliance Platforms
  • Go-to-Market Planning
  • UAT Coordination
  • Release Governance
  • Cross-functional Leadership
  • Vendor Management
  • Workflow Automation
  • User Research & Discovery
  • People Management
  • Coaching
  • External & Internal Audits

Work Experience

Where I've
made an impact.

Citi Bank
Assistant Vice President – Credit Risk Technology
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Portfolio Management & Workforce Analytics Platform

  • Led product strategy and delivery for an enterprise Portfolio Management platform enabling visibility into employee utilization, allocation, workforce planning, and portfolio governance for a $54M portfolio.
  • Defined product roadmap, backlog priorities, user stories, sprint plans, and release schedules across globally distributed Agile teams.
  • Designed Tableau-based analytics dashboards for leadership reporting, resource forecasting, budget tracking, and productivity tracking.
  • Partnered with senior business stakeholders, PMOs, vendors, and technology teams to define requirements and optimize workforce planning operations.
  • Conducted stakeholder interviews and user feedback sessions to improve usability, reporting accuracy, and product adoption.
  • Managed Agile ceremonies — sprint planning, backlog grooming, retrospectives, and release coordination across globally distributed teams.

Credit Risk Application Monitoring & Governance Platform

  • Owned delivery and enhancement of an enterprise Risk Monitoring and Governance platform supporting application risk tracking, remediation, audit readiness, and compliance reporting.
  • Reduced CAMP (Citi Application Monitoring Platform) risk items for Credit Risk Technology from 300+ to <40 within six months through enhanced monitoring and governance workflows.
  • Gathered input on functional requirements, designs, dependencies, risks, and potential issues.
  • Collaborated with Risk, Compliance, Audit, and Technology stakeholders to improve governance visibility and remediation tracking.
  • Improved workflow automation and reporting using Tableau dashboards and process optimization techniques.
  • Supported executive leadership with data-driven insights and risk reporting.
Barclays Bank
Assistant Vice President – Function Technology (RFT, HR Transformation, Workplace Experience, GTSM)
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Digital Transformation & Onboarding Automation — Oracle Taleo + SAP HCM

  • Led end-to-end enterprise HR transformation integrating Oracle Taleo with SAP HCM to automate candidate onboarding workflows.
  • Defined product requirements, workflows, user stories, and integration rules to automate employee onboarding, offer letter generation, and employee ID provisioning.
  • Designed scalable onboarding experiences enabling candidates and hiring managers to track approvals, hardware allocation, and access provisioning.
  • Implemented automated integration workflows between recruitment and HR systems, improving operational efficiency and reducing manual effort.
  • Led UAT coordination, stakeholder management, rollout planning, and post-production support activities.

AI ChatBot — Conversational AI & Self-Service Digital Transformation

  • Managed the implementation of pre-trained conversational AI chatbots integrated into the product and Confluence knowledge base, enabling self-service access for business teams.
  • Reduced dependency on manual support channels by automating responses to routine queries through conversational AI flows, improving team productivity and knowledge accessibility.
  • Worked with business stakeholders to identify automation opportunities and improve user experience.

New Hire Onboarding App & MyHires Portal

  • Owned a business-critical platform enabling new hires to track their full journey from offer acceptance through employee ID provisioning, IT asset allocation, and laptop home delivery in a single unified interface.
  • Built a parallel MyHires portal giving hiring managers and business leaders real-time visibility into the onboarding pipeline status across all active candidates.
  • Coordinated requirements and delivery across Hardware, IAM, HR, and Business teams for a critical BCP initiative.

IAM & HR SLA Performance Dashboard

  • Designed and delivered a Tableau SLA performance dashboard for IAM and HR Operations, providing leadership with real-time visibility into service delivery metrics across Hardware, IAM, and HR teams.
  • Surfaced performance gaps and trend analysis enabling data-driven SLA accountability and operational decision-making.

Workplace Experience & Enterprise Applications

  • Worked as Project Manager for Functions Technology products — Workplace Experience app and Concur expense systems — enabling employees across global office campuses to navigate facilities, pre-book workspaces, and schedule corporate transport.
  • Managed geo-distributed delivery teams across multiple time zones with a $9M+ annual budget, overseeing project financials, resource planning, stakeholder reporting, and budget governance.

Credentials

Certified to lead & deliver.

Agile & Product

  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance · ID 1958072
  • Certified Scrum Master (CSM)
    Scrum Alliance · ID 1938841
  • SAFe Product Owner / Product Manager (POPM)
    Scaled Agile · ID 29310040-2914

AI & Intelligent Products

  • AI Product Owner
    Scrum Alliance · ID 1S7MUDQZFCUC
  • AI for Product Owners
    Coursera · Completion Certificate
  • Microsoft AI Product Owner Professional
    Microsoft · ID 5R845T5YIY1W
  • Microsoft AI Product Manager
    Microsoft · 2025
  • Google AI Professional
    Google · ID 4UOT5LUYI67U

Data & Analytics

  • Generative AI Fundamentals
    Databricks Academy Accreditation
  • Market Research & Competitive Analysis
    Coursera · Completion Certificate

Toolkit

My toolkit.

PM & Productivity Platforms

  • Jira
  • Confluence
  • Tableau
  • Power BI
  • Oracle Taleo
  • SAP HCM

AI Platforms

  • OpenAI / ChatGPT
  • Google Gemini
  • Microsoft Copilot
  • Claude (Anthropic)
  • Perplexity AI

Education

Academic background.

Bachelor of Technology — Electronics & Communication Engineering

Bansal Institute of Research & Technology, India

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