Austin, TX · Open to Work
Pallavi Pande.
Sr. Product & Program Manager specializing in enterprise SaaS, strategic technology delivery, and AI-enhanced program management across fintech and global banking organizations.
H4 EAD · No Sponsorship Needed
11+ Years Experience
SAFe · CSPO · CSM
AI-Enhanced PM
11+
Years of enterprise delivery
$58M
Portfolio managed at Citi
86%
Reduction in open risk items in 3 months
$9M
Tech portfolio managed at Barclays
80%
Cut in manual processing via automation
90%
Reduction in reporting toil via AI tools
About
Turning complex programs
Turning complex programs
into clean execution.
Sr. Product & Program Manager with 11+ years owning complex, multi-team enterprise delivery programs from kickoff through launch — across Data & Analytics, global engineering, and product organizations. Proven track record building detailed program plans, dependency maps, risk registers, and milestone tracking dashboards for portfolios exceeding $58M.
An early adopter of AI-enhanced program management, applying Claude, OpenAI, and Microsoft Copilot to eliminate reporting toil and accelerate delivery. Known for translating technical program status into crisp stakeholder updates for senior engineering and product leadership across distributed global teams — including India-based engineering organizations.
Experience
Where the work
Where the work
got done.
Citi Bank
Jan 2023 — Jan 2025
AVP — Program Manager · Credit Risk Technology · India
Portfolio Governance & Delivery
- Directed portfolio governance and delivery oversight for a $58M enterprise technology portfolio, managing financial planning, roadmap execution, dependency management, executive reporting, and cross-functional delivery across global engineering teams.
- Managed end-to-end program delivery of enterprise Credit Risk applications including Early Warning System (EWS) and Credit Limit Monitoring; defined program roadmap, scope, risk detection logic, and prioritization of early warning indicators with Risk, Compliance, ML, and Data Engineering stakeholders.
- Led executive governance forums, Steering Committee reviews, and portfolio health reviews — delivering VP, Director, and C-suite leadership with portfolio intelligence, delivery metrics, investment status, risks, and strategic recommendations.
- Owned delivery governance by proactively managing risk, assumptions, issues, and dependencies (RAID); drove cross-functional teams to resolve delivery impediments and ensure on-time delivery.
AI & Operational Impact
- Applied Data & AI tools to automate status reporting and technical documentation, reducing manual tracking effort by 90% through structured risk governance.
- Identified and escalated critical delivery and data risk issues proactively — reduced open risk items by 86% within three months by applying governance frameworks.
- Coordinated with Data & Analytics teams to build Tableau dashboards for product leadership, maintaining clear visibility into portfolio health, risks, and cross-functional dependencies.
- Managed and coached cross-functional Program Managers and Engineering teams, providing delivery leadership, mentoring, performance feedback, and escalation management across distributed organizations.
Barclays Bank
Jul 2014 — Dec 2022
AVP — Sr. Manager · Digital Transformation & Functions Technology · India
Digital Transformation & CX
- Led product discovery and managed end-to-end product lifecycle for an Enterprise Onboarding Platform (MyHires) from ideation through delivery (0→1) spanning web and mobile — coordinating engineering, HR, HR Tech, IAM, and QA to cut manual processing effort by 80%.
- Managed implementation of AI Chatbots on products, minimizing manual support queries by 80%; built and coached a cross-functional team of engineers, designers, and IAM specialists to deliver a unified onboarding MVP with Agile/Scrum sprint planning practices.
- Managed end-to-end roadmap and backlog in Jira/Confluence, partnering with VP and Director-level stakeholders to align delivery timelines with roadmap commitments and facilitate prioritization trade-offs.
- Developed executive portfolio dashboards and KPI reporting that improved visibility into portfolio health, investment priorities, delivery risks, financial performance, and cross-functional dependencies.
- Managed and translated post-launch feedback surveys into user stories for subsequent sprints to maximize customer and business value.
Functions Technology
- Led end-to-end program delivery for Procure to Pay (P2P) platform modernization and talent solution migrations from Oracle to SAP — migrating workflows from legacy systems into SAP ERP.
- Managed dependency mapping and coordinated cross-functional teams across Compliance, Procurement, Finance, Risk, PMO, and Engineering.
- Owned portfolio financial management for a $9M technology portfolio including budgeting, forecasting, resource planning, vendor financial oversight, variance tracking, and executive reporting.
- Facilitated Agile ceremonies including sprint planning and backlog refinement, keeping a prioritized roadmap scoped three sprints ahead of production execution.
Skills
The tools of
The tools of
the trade.
01
Project & Program Management
02
Stakeholder & Leadership
03
Tools & Platforms
Certifications
Credentials that
Credentials that
back the work.
SAFe Agile Product Owner / Product Manager (POPM)
ID: 29310040-2914
Scaled Agile
Certified Scrum Product Owner (CSPO)
ID: 1958072
Scrum Alliance
Certified Scrum Master (CSM)
ID: 1938841
Scrum Alliance
Google AI Professional
ID: 4UOT5LUYI67U
Google — Verified
Microsoft AI Product Owner Professional
ID: 5R845T5YIY1W
Microsoft
Databricks Generative AI Fundamentals
ID: 173417950
Databricks
Databricks AI Agent Fundamentals
ID: 173621166
Databricks
7 Active Certifications
Agile · AI · Program Management
Continuously learning
✦ Let's work together
Open to
new roles.
Actively seeking Sr. PM, Product Owner, Director of Product, or Staff TPM roles at software product companies across the US. Austin-based, remote-friendly.